Booking terms

Who we are and how to contact us

The legal business name is Learning No Problem. This website uses the name Learning, No Problem.

Our correspondence address is 18 Mount Avenue, Bootle, L20 6DT. You can contact us by email at philcornall100@gmail.com or by telephone on 07725363983.

Our lessons

We provide online group tuition during term time. Published sessions normally last 45–50 minutes. Current subjects, dates, prices, age guidance, capacity and remaining places are shown in the timetable before you book.

Limited groups have up to 10 places and cost £10 per child. Unlimited groups cost £5 per child. A lesson may be offered as a single dated session or as a fixed-date block. A block displays all included dates and the total of the actual session prices before payment; it is not a subscription and no block discount is assumed unless we say so before checkout.

Booking and payment

You may book without creating a parent account. We collect the parent or carer and pupil details needed to manage the booking. Payment is made through Stripe. We do not store your card details.

Submitting checkout does not itself guarantee a place. A place is confirmed only when Stripe payment has been verified and the booked dated session remains available. We send a booking confirmation to the email address supplied at booking. Keep your confirmation and any private booking-management link safe.

Online lesson access

Online joining information is private. Where a genuine Zoom link has been set for a confirmed session, it is sent only in the confirmed booking communication or shown through secure booking access. Do not share joining links, private booking links or access details with anyone outside your booking.

Lessons are not recorded. We may update a joining link if it is necessary for security or delivery, and will use the booking contact details to tell affected families.

Cancellations and refunds

If you cancel a booked session at least 24 hours before its scheduled start time, you are entitled to a full refund to the original payment method. Use your private booking link or contact us as soon as possible so we can process it securely.

If you cancel less than 24 hours before the scheduled start time, no refund is due. We may need to verify booking details before processing an eligible refund; a cancellation request is not a promise that money moves instantly.

If Learning No Problem needs to cancel a dated session, we will contact affected booking holders about an appropriate remedy, such as a replacement session, credit or refund. We will not silently move a paid booking to a new date.

Participation and changes

Families should ensure a child has a suitable device, internet connection and a calm, appropriate place to join. Children and adults must use lessons respectfully. We may end access where behaviour creates a safety, safeguarding or learning concern.

We may update these terms when our service or legal requirements change. The version shown on this page applies at the time it is published. Nothing in these terms limits statutory consumer rights.